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Hospice Leverage Emerging Technologies to Build Efficiency

June 7, 2022
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Hospice News
Hospice Leverage Emerging Technologies to Build Efficiency

Excerpt from the full article

Another emerging technology that is gaining ground is robotic process automation (RPA). This technology can be configured to perform actions within and between systems. RPA uses robots to automate workflows and manage complex and repetitive tasks involving electronic health records (EHR), payer sites and financial systems. RPA systems can be used to automate certain workflows in patient intake, authorizations and reauthorizations and revenue cycle management.

When double checking a patient’s authorization, for instance, a staff member typically has to login to the EHR and enter information from that system into a payer portal, as well as download required documentation and in turn update the EHR with the authorization data. RPA can automate the data entry process, eliminating several steps, according to Joe Randesi, co-founder & CEO, Element5.

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Hospices are seeking to build new levels of efficiency into their workflows as they contend with COVID-19 headwinds and prepare for participation in value-based payment models. A rising number of providers are turning to emerging technologies to support those efforts including artificial intelligence, telehealth and robotic process automation. Read on to find out how these technologies are helping hospices all over the US supercharge their operational efficiency.
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