Knute Nelson began exploring the potential of automation to solve costly problems like data entry errors, inefficient manual verification processes, and time-intensive payer submissions and notifications. Like many post-acute employers, their ability to grow was constrained by the struggle to find, onboard, and train new team members in a competitive market. They faced daily stress and burnout due to overwhelming administrative burdens. Introduced to Element5, Knute Nelson started small, focusing on high-volume, highly manual tasks suited for E5’s pre-built automated workflows. This approach not only eased staff into learning and adopting automation but also revitalized team morale by allowing them to focus on meaningful work. Rebekah Mattocks, Senior Director of Quality, Compliance & Revenue Cycle at Knute Nelson, shared, "Automation helps us take on additional volume without adding FTEs, setting us up for scalability and growth. It’s a powerful tool that lets us be flexible and strategic.”
