Managing order queues and ensuring that orders are sent out for signatures can seem easy, but the reality is that the process is truly repetitive and tedious.
Monitor outbound order queue
Filter queue to prepare orders
Upload to 3rd party software/tool
Send orders out for signature
Monitor and process incoming queues
Element5 uses AI and RPA to automate the process of sending out orders, including integration with SutureSign to ensure all signed orders in queue are duly managed. The workflow extends to montioring inbound orders that have been duly signed and recieved.
See how trained robots perform tasks, faster and more efficiently, between systems just like a human user would. Everything you see in the video is performed with no manual intervention.
SutureSign automation removes the need for care teams to worry about the boring, mundane task of managing all outbound and inbound order communications. The solution helps prioritize patient care while guaranteeing that all administrative communication is received on time and with signatures that are necessary to help continue patient care.
SutureSign automation managed the end to end of the order processing workflow including the dispatch of orders for signatures and also monitors and processes incoming queues. The workflow automation solution manages the portal, opening PDFs to identify patient data, verifying the type of order, and ensuring that all required signatures are on file.
The system also confirms if the order was received within 31 days of being sent out, flagging any discrepancies for human review, when applicable. The automation solution additionally uploads the verified orders and documentation to the EHR, ensuring they are available when required.