Inbound order automation removes the need for care teams to worry about the boring, mundane task of managing all 3rd party inbound communications. The solution helps prioritize patient care while guaranteeing that all administrative communication is received on time and without mistakes.
Step 1
Monitor inbound order queue
Step 2
Verify against set rules
Step 3
Check if order received within the timeline
Step 4
Upload to EHR/Flag for human review
Step 5
The inbound 3rd party order portal is a key component of post-acute care operations. The workflow automation solution manages the portal, opening PDFs to identify patient data, verifying the type of order, and ensuring that all required signatures are on file.
The system also confirms if the order was received within 31 days of being sent out, flagging any discrepancies for human review, when applicable. The automation solution additionally uploads the verified orders and documentation to the EHR, ensuring they are available when required.
See how trained robots perform tasks, faster and more efficiently, between systems just like a human user would. Everything you see in the video is performed with no manual intervention.
All inbound communications via fax, DocuSign, email, or any other 3rd party software is a crucial cog in the operations of any post-acute care organization. The management of these outbound orders is a tedious and mundane task that often is managed by the clinical staff itself, taking away time that could be dedicated to patient care.
Manually verifying all inbound orders and documentation for the different order types, timely reception, and uploading them onto the EHR can be quite time-consuming and extremely repetitive. 3rd party inbound order automation enables automatic management and hygiene of these outbound orders ensuring seamless, compliant operations.
